Frequently Asked Questions
Everything you need to know about our premium Masticlife products.
What is Chios Mastic and what are its benefits?
Chios Mastic is a natural resin from the Pistacia lentiscus tree, exclusively grown on the Greek island of Chios. It is renowned for its digestive health benefits, oral hygiene properties, and its role as a natural antioxidant.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days within Europe and 7-10 business days for international orders. Shipping costs are calculated at checkout based on your location and order weight.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers to ensure a smooth and safe shopping experience.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return process.
Are Masticlife products certified and safe?
Absolutely. All Masticlife products are made with PDO (Protected Designation of Origin) Chios Mastic. They are manufactured under strict quality standards, including ISO and HACCP certifications, to ensure purity and safety.
How should I store my mastic supplements?
To maintain the quality and efficacy of the resin, we recommend storing your products in a cool, dry place away from direct sunlight and temperatures exceeding 25°C.